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This page explains exactly what information jilivip9 collects when you open an account, make a deposit through GCash or Maya, or access the lobby — and what we do with it. We keep this policy straightforward so you can read it before your first session, not after.
When you create an account with jilivip9 and start a session — whether through your mobile browser or a saved login — certain information is collected as part of how the platform works. This includes the details you enter during account registration, your chosen payment method (GCash, Maya, or PESONet), deposit and withdrawal records tied to your wallet, and the pages or game areas you access during a session. We collect this information to operate your account, process your transactions, and respond when you contact support. We do not use it for purposes unrelated to your account or to the services you actively use on this platform. Session data, including login timestamps and device type, is stored to help you recover access and to detect unusual activity on your account. Availability of this service depends on local law and is accessible only in eligible regions. Where a third-party payment processor handles your GCash or Maya transfer, that processor's own data terms apply to the portion of the transaction they manage. We will note where that boundary falls. Any data shared with a processor is limited to what is needed to complete your specific transaction — nothing more.
Not everything connected to your account session is covered by this policy alone. Here is a clear breakdown of what we control directly and what is governed separately.
Your login credentials, account profile details and session history are fully within the scope of this policy. We store and protect these records, and you can request a review of them at any time through your account settings or by contacting support.
Deposits and withdrawals processed through GCash, Maya or PESONet appear in your account wallet history. We retain these records as part of your account data. The payment processor's own policy governs the portion of the transaction handled on their infrastructure.
Game titles available in the lobby — such as Bingo Pinoy, Pai Gow and Rapid Keno — are provided by studios whose content policies are separate from this privacy policy. We do not share your account data with studios to enable gameplay.
Links or integrations that lead outside jilivip9 — including external payment pages or verification tools — are governed by those third parties' own policies. We have no control over data collected by services outside our own platform.
Your account data belongs to your session history, and we have built specific paths so you can act on it directly. After logging in, your account dashboard shows deposit confirmations, withdrawal status lines and the transaction timestamps tied to your GCash or Maya activity — these are your own records, visible without contacting anyone. If something looks incorrect, you can raise a correction request through the support channel without needing to close or reopen your account. For questions that go beyond what the dashboard shows — for example, what data we hold beyond your transaction log, or how long your session records are kept — our support team handles written requests. We aim to respond to data-related questions in writing so there is a clear record for both sides. You do not need a reason to ask; you can simply send the request and we will confirm what we hold and what options are available to you.
Log in and open your account dashboard to see your full transaction history, including deposit and withdrawal timestamps. This is the starting point for any data review — you can see confirmed records without waiting for a support reply.
If your registered name, contact number or linked wallet details need updating, use the account settings page. For corrections that require identity verification, support will walk you through the steps shown in your account.
Send a written request to our support channel asking what specific data we hold for your account. We will reply in writing with a summary of what is stored and how long it is kept, based on your account type and activity.
If you want to update how we use your data, or if you believe data has been handled incorrectly, contact support directly. We will review the request and confirm the outcome in writing within a reasonable period.
If any part of this policy raises a question you cannot resolve through your account dashboard, our support team is the right place to bring it. You can reach us through the channels below. For data-related requests, written contact through the help centre gives both sides a record of the exchange.
Open the help section from your account menu. Submit a written request describing your data question or correction. A member of the team will respond with a written confirmation.
The live chat option is available from the account page when you are logged in. Use it for quick questions about your transaction records or to be directed to the correct form for a formal data request.
For formal written requests — including questions about what data we hold, retention periods or correction requests — email is the preferred channel. Check the contact page in your account for the current support address.
We apply standard security practices to your account data: session tokens are used to keep your login active without storing your password in a readable format, and payment data passed through GCash or Maya is handled by the processor over an encrypted connection. Cookies on jilivip9 are used to maintain your session and remember your lobby preferences — not to track your activity across other sites.
Your account and transaction records are kept for as long as your account remains active and for a period after closure as required by applicable rules. The exact retention period for your account type is shown in your account settings and confirmed in writing upon request.
We use session cookies to keep you logged in and functional cookies to remember your lobby view. We do not use advertising cookies or share cookie data with marketing networks. You can adjust cookie preferences through your browser settings at any time.
Login activity is logged by session, including device type and timestamp. If we detect access that does not match your usual session pattern, we may ask you to verify your identity before continuing. This protects your wallet and transaction records.
When this policy changes, we will post the updated version at jilivip9/privacy-policy/ and note the date of revision at the top of the page. Continued use of your account after a policy update means you have reviewed the current version.
These are the questions we hear most often from account holders reviewing this policy for the first time. If yours is not here, contact support through the help centre.
We collect the details you enter during registration — name, contact number and email — along with the payment method you link, such as GCash or Maya. Session data like login time and device type is also recorded to help secure your account and restore access if needed.
We do not sell your data. When you make a deposit or withdrawal through GCash, Maya or PESONet, the relevant payment processor receives only the transaction details needed to complete that transfer. No other data is shared with them, and we do not pass your records to studios whose game content appears in the lobby.
Your account dashboard shows your deposit history, withdrawal status and session records after login. For a broader summary of what we hold beyond the dashboard — including how long records are kept — submit a written request through the help centre and we will respond in writing.
Yes. For basic details like contact number or registered email, use the account settings page. For corrections that require identity verification — such as a name change on a GCash-linked wallet — contact support and follow the steps provided. We will confirm the outcome in writing.
Records are kept for a period after account closure as required by applicable rules. The specific period depends on your account activity and the applicable local requirements. You can request a written confirmation of the retention period that applies to your account by contacting the help centre.
We post the updated policy at jilivip9/privacy-policy/ with a revision date noted at the top. If changes affect how we use your data in a material way, we will notify you through the contact details on your account before the change takes effect.