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These legal terms govern how your jilivip9 account works, what we collect, and what you can ask us to do with your information. Access to the platform depends on local law and is available only in eligible regions where it is permitted.
This policy applies to every account registered and used through jilivip9. It sets out the rules for account creation, the handling of personal information you submit during registration and during transactions, and the conditions under which your account remains active. Access is subject to local law in the Philippines; if your region does not permit this kind of platform, these terms do not create any entitlement to use the service. When you make a deposit via GCash, Maya or PESONet, a transaction record is written to your account wallet. That record shows the amount, the channel used and the timestamp — and it stays visible to you after login. We do not alter those records after they are written. Any dispute about a specific transaction should reference the timestamp shown in your wallet history, not a verbal or informal exchange. We update this policy when our practices change. The current version is always the one shown on this page; the date at the bottom of this section reflects the last revision. Continued use of the account after a policy update means you have accepted the revised terms. If any section of this policy is found unenforceable under applicable law, the remaining sections continue to apply without interruption.
Not every part of your experience falls under a single policy document. This section draws the boundary clearly so you know which rules apply to each part of your account.
Login credentials, session activity and account-level security settings are fully within the scope of this policy. We record login events and you can request a summary of access history through the support channel listed below.
Deposits and withdrawals processed via GCash, Maya or PESONet generate records held in your account wallet. Those records are within scope. Processing decisions made by the payment provider itself — such as e-wallet limits or bank clearing rules — fall outside our policy and are governed by the provider.
Game content from studios available in the lobby — including titles like Haribon Gold, Bingo Pinoy and Golden Blackjack Live — is delivered under separate game-provider terms. This policy covers your account interaction with that content, not the content itself.
Any external link, third-party payment processor or identity verification partner operates under its own terms. We link to them where required but cannot extend our policy to cover their practices. Check the third-party service directly for its own rules.
You have specific, actionable rights over the data connected to your jilivip9 account. These are not abstract — they translate directly into steps you can take from your account page or through our support channel. To review your transaction records, log in and open your wallet history. Every GCash, Maya and PESONet entry is listed with its timestamp and status. If a record looks incorrect, you can raise a correction request — details are in the support section below. You can also update your registered contact details at any time through the account settings page; the fields shown there reflect what we hold. If you want to know exactly what information we have linked to your account, submit a data inquiry through the policy contact address. We will respond within the period required by applicable law. Closing an account does not erase transaction records immediately; retention periods depend on local regulatory requirements, and we will tell you the applicable period when you make the request.
Open your account wallet after login to see every transaction entry — deposit, withdrawal and transfer — with channel name and timestamp. This is the primary record for any dispute or verification request you may need to make.
Your registered name, contact number and e-wallet reference can be updated from the account settings page. If a field is locked after verification, submit a correction request through support with the relevant document attached.
Send a message to our policy contact address with your account reference and the specific question. We log every inquiry and reply in writing so there is a record on both sides of the exchange.
For access issues — locked sessions, verification holds or withdrawal status — contact support directly. Reference the timestamp from your wallet history in your message; it speeds up the review on our end significantly.
Policy questions are separate from general gameplay support. Use the channels below when your inquiry is about account data, record correction or legal terms. Include your account reference in every message so we can locate your file without delay.
Send written policy inquiries — data requests, correction submissions, account closure queries — to our dedicated policy address. We reply in writing so both sides hold a record of the exchange. Check your account dashboard for the current contact address after login.
For urgent account access issues that touch on policy — such as a verification hold blocking a GCash withdrawal — open a live chat session from the account page. State that your query is policy-related at the start; it routes to the right team faster.
The Help Centre inside your account dashboard lists step-by-step paths for common policy actions: updating registered details, downloading transaction history and submitting a formal data request. Start there before contacting support directly.
We apply consistent data practices across every account on jilivip9. Here is what that looks like in practice — not in abstract terms, but in the specific areas that affect your account.
Transaction records — including GCash, Maya and PESONet entries — are retained for the period required under applicable Philippines regulations. After that period, records are deleted or anonymised. You can ask us to confirm the specific retention period that applies to your account by contacting our policy address.
We use session cookies to keep your account active across page navigation and to remember your last lobby state on return visits. We do not use advertising cookies that track you across other websites. Cookie settings are accessible from the account preferences page.
Login events are logged with device type and timestamp. If a login occurs from an unrecognised device, a verification step is triggered before account access is granted. We do not store payment credentials — GCash and Maya transactions authenticate through the provider's own flow.
To request a change to your stored data or to ask us to restrict how we use it, send a written request to our policy contact with your account reference. We confirm receipt within one business day and action the request within the period that applicable law requires.
These are the questions we see most often from account holders about how this policy works in practice.
Access depends on local law and is available only in eligible regions where it is permitted. We do not extend access to regions where the platform is not allowed under applicable law. Check your region's rules before opening an account; this policy does not override local legal requirements.
We hold your registration details, login event history and transaction records from GCash, Maya and PESONet deposits and withdrawals. You can request a full summary by sending a written data inquiry to our policy contact address with your account reference included in the message.
Open the account settings page after login — most contact and profile fields are editable there directly. If a field is locked because it was verified, submit a correction request through our support chat or policy email with the relevant supporting document. We confirm receipt and action it in writing.
Log in and open your account wallet. Every deposit and withdrawal entry shows the payment channel used — GCash, Maya or PESONet — along with the amount, status and timestamp. That record is the reference point for any dispute or verification request you need to raise with us.
Send a written deletion request to our policy contact address with your account reference. We will confirm the retention period that applies under Philippines regulations — some transaction records must be kept for a set period. After that required window, data is deleted or anonymised and we notify you in writing.
Yes. When practices change, we update the policy on this page and revise the date shown at the bottom. Continued account use after an update means you accept the revised terms. If the change is material, we will notify you through the contact detail registered to your account before the update takes effect.